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Share some Cisco Unified Contact Center Enterprise Specialist 500-440 exam questions and answers below.
Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
A. Silent Monitor inbound voice calls
B. secure communication using flow around mode
C. NAT for address hiding
D. normalize SIP messages using SIP profiles
E. record calls by forking the media using build-in-bridge
F. demarcation point between networks
Answer: CDF
In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)
A. administration server
B. real-time data server
C. analytical server
D. recording server
E. static server
F. performance server
Answer: AB
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)
A. SIP REFER label and SigDigits
B. SIP REFER with ICM router requery
C. SIP REFER with ICM script Send To VRU node
D. SIP REFER with custom SIP header
E. SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label
F. SIP REFER with ECC variable user.sip.transfer
Answer: ACD
Which three components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose three.)
A. Cisco Unified CVP Call Studio
B. Cisco Unified CVP VXML Server
C. Cisco Unified CVP reporting server
D. load balancer
E. ingress voice gateway
F. egress voice gateway
G. VRU peripheral gateway
Answer: ABE
In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)
A. Treat the call with Dialed Number Default Label.
B. Queue the call and play a message, then release the call.
C. Treat the call with System Default Label.
D. Terminate the call with a Dialog Fail or RouteEnd.
E. Transfer calls to an available IVR port.
F. Send a Release Message to the routing client.
G. Offer Courtesy Callback to the caller, then terminate the call.
H. Transfer the call to the Cisco Unified Communications Manager hunt group.
Answer: ACDF
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