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Share some Microsoft Dynamics 365 Certification MB-600 exam questions and answers below.
You need to provide the IT team and managers with a mobile solution. 
How many apps should you recommend? 
A. one app for all users 
B. one app for each role 
C. one app for each team 
D. one app for each user 
Answer: A

You are architecting a Dynamics 365 Customer Service instance for a company call center. The company has an SLA with a primary customer that requires monitoring by using KPIs. 
The SLA states the following: 
- Support must be provided 24 hours per day, seven days a week. 
- Issues must be resolved within four hours of case creation. 
You need to recommend tools that will assist the client with tracking these requirements. 
Which two tools should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. 
A. enhanced SLAs with Timer Control 
B. First Response by KPI 
C. enhanced SLA upgrade 
D. Resolve by KPI 
Answer: AD

You are the solution architect on a Dynamics 365 Customer Service implementation. 
The organization requires the following for the implementation: 
- Define the key non-functional requirements for the customer services team. 
- Achieve business objectives from the future Dynamics 365 Customer Service solution. 
You need to identify the top three non-functional requirements for the organization. 
Which three non-functional requirements should you recommend? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point. 
A. business rules to identify top customers 
B. usability of business process flows 
C. customer accounts administration 
D. time-to-load forms 
E. solution regulatory compliance 
Answer: BDE

You need to provide the IT specialists with design diagrams. 
What should you provide? 
A. Dynamics 365 Product Visualize 
B. AI Builder 
C. Business process modeler (BPM) 
D. Entity relationship diagram (ERD) 
Answer: D

You need to recommend the correct tool for both wardens and stakeholders to use. 
What should you recommend? 
A. AI Builder 
B. Power BI 
C. Out-of-the-box reports in Dynamics 365 Customer Service 
D. Dynamics 365 Customer Service dashboards 
Answer: B

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