820-605 Cisco Customer Success Manager Dumps

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A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. 
How should the Customer Success Manager address the one solution that has not been fully enabled? 
A. Contact the services team and request that they reach out to the customer to address the solution 
B. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine 
C. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue 
D. No action is needed because the customer will probably renew and you can address the issue after the renewal 
Answer: B

Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.) 
A. No action is necessary as long as the health index is green 
B. Observe the online image of the customer 
C. Review and update the success plan for ongoing activities 
D. Manage the service issues and escalations 
E. Join the sales and marketing strategy meetings 
Answer: CD

From a Customer Success perspective, which reason to monitor your customer’s health is the most important? 
A. It provides the opportunity to address any changes in the customer’s experience or actions around the solution 
B. It allows the customer to identify unused licenses so they can be addressed via a service improvement plan 
C. Understanding your customer’s health directly enables renewals 
D. It gives the customer valuable insight so they can automatically renew critical on time 
Answer: C

In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. 
Which step does the Customer Success Manager take next? 
A. Document the session, stakeholder interests, and metrics for leadership 
B. Create a success plan to be reviewed with the customer at the next review meeting 
C. Provide technical configuration for development 
D. Discuss new opportunities and new products to purchase 
Answer: A

What are two barriers of adoption in an organization? (Choose two.) 
A. new product sales motion 
B. lack of knowledge on solution 
C. organizational announcements 
D. implementation issues 
E. hiring practices 
Answer: BD

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